70% refund when canceling 60 days before the date of entry.
50% refund when canceling 30 days before the date of entry.
For cancellations less than 29 days before entry, THERE IS NO REFUND.
10% charge when changing 60 days before the date of entry (+ the difference in rate).
20% charge when changing 30 days before the date of entry (+ the difference in rate).
50% charge when changing 15 days before arrival (+ the fare difference).
100% charge when changing 14 days before arrival (+ difference in rate).
FOR WEDDINGS OR GROUPS CANCELLATION POLICIES ARE ESTABLISHED UNDER CONTRACT.
RATES MAY VARY DEPENDING ON THE SEASON. NO RATE CHANGES APPLY TO CONFIRMED RESERVATIONS.
For private events and weddings, specific contracts are drawn up with policies and terms different from those established in this section, each event may vary depending on the dates and size of the event.
a. By virtue of the celebration of this agreement, ”PUNTA MONTERREY RESORT SA DE CV” grants and grants the User the non-exclusive, revocable and non-transferable right to view and use www.puntamonterrey.com in accordance with the terms and conditions stipulated in this Agreement. For the purposes of this agreement, the parties agree that user will be understood to be any person of any nature who enters www.puntamonterrey.com and / or any of the subpages that display their content and / or the person of any nature that is register and / or use any of the services offered through said website.
b. The user may only print and / or copy any information contained or published in www.puntamonterrey.com exclusively for their personal, non-commercial use. In case of being a legal person, the provisions of article 148, section IV of the Federal Copyright Law will be followed. The user is reminded that all photographs, applied art works and catalogs thereof are duly protected under copyright.
c. The reprint, republication, distribution, assignment, sublicense, sale, electronic reproduction or by any other means of any information, document or graphic of or that appears in www.puntamonterrey.com in whole or in part, for any use other than Non-commercial personnel is expressly prohibited to the User, unless ”PUNTA MONTERREY RESORT SA DE CV” has previously granted its authorization in writing.
The User may be informed about the treatment that ”PUNTA MONTERREY RESORT SA DE CV” grants to their personal data in said Privacy Notice, as well as the procedures for the exercise of their rights.
Users acknowledge that by providing the personal information required in any of the services provided on this Internet page, they grant “PUNTA MONTERREY RESORT SA DE CV” the authorization indicated in article 109 of the Federal Copyright Law. In all cases, users will be responsible for the veracity of the information provided to “PUNTA MONTERREY RESORT SA DE CV”.
“PUNTA MONTERREY RESORT SA DE CV” and www.puntamonterrey.com and its logos and all the material that appears on the aforementioned Internet page, are trademarks, domain names and / or trade names owned by their respective owners protected by international treaties and applicable laws. in matters of intellectual property and copyright.
The copyright on the content, organization, collection, compilation, information, logos, photographs, images, programs, applications, or in general any information contained or published in www.puntamonterrey.com are duly protected in favor of “PUNTA MONTERREY RESORT SA DE CV”Its Affiliates, Suppliers and / or their respective owners, in accordance with the applicable legislation on intellectual property.
The user is expressly prohibited from modifying, altering or deleting, either in whole or in part, the notices, trademarks, trade names, signs, advertisements, logos or in general any indication that refers to the ownership of information contained in www.puntamonterrey.com.
Therefore, the User expressly waives in this act to attempt any action, demand or claim against “PUNTA MONTERREY RESORT SA DE CV”, its Affiliates or Suppliers for any current or eventual violation of any copyright or intellectual property derived from the information, programs , applications, software, ideas and other material that the User himself sends to www.puntamonterrey.com .
It is our policy to act against violations that may be generated or originated in terms of Intellectual Property as stipulated in applicable legislation and other applicable intellectual property laws, including the elimination or blocking of access to material that is subject to activities. that infringe the intellectual property rights of third parties.
In the event that any User or third party considers that any of the Contents that are found or are entered in www.puntamonterrey.com, and / or any of its Services, violate their intellectual property rights, they must send a notification to www.puntamonterrey.com , to the physical or email address that appears below, in which they indicate, at least: (i) the true personal data (name, address, telephone number and email address of the claimant); (ii) the autograph signature or the electronic signature, depending on the medium in which the communication is made, with the personal data of the owner of the intellectual property rights; (iii) the precise and complete indication of the Content (s) protected by the intellectual property rights allegedly infringed, as well as its location at www.puntamonterrey.com; (iv) an express and clear statement that the introduction of the Content (s) indicated (s) has been made without the consent of the owner of the intellectual property rights allegedly infringed; (v) an express, clear statement under the responsibility of the claimant that the information provided in the notification is accurate and that the introduction of the Content (s) constitutes a violation of their intellectual property rights.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, “THE COMPANY” SHALL NOT BE LIABLE, IN ANY CASE, FOR ANY DAMAGES, DIRECT, SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL WHICH IN ANY WAY ARE DERIVED FROM OR RELATED TO:
• THE USE OR PERFORMANCE OF www.puntamonterrey.com
This site can be accessed from countries other than the United Mexican States. If the user accesses and uses this site outside the United States of Mexico, he is responsible for complying with local laws and regulations.
Minors are welcome at the hotel and our website as long as they are accompanied by at least 1 of their parents or guardians, reservations with only minors are not accepted.
MODIFICATIONS TO www.puntamonterrey.com
“PUNTA MONTERREY RESORT SA DE CV” may at any time and when it deems it convenient, without the need to notify the User, make corrections, additions, improvements or modifications to the content, presentation, information, services, areas, databases and other elements of www.puntamonterrey.com not that this gives rise or right to any claim or compensation, nor does it imply recognition of any responsibility in favor of the User.
MODIFICATIONS TO THE AGREEMENT
“PUNTA MONTERREY RESORT SA DE CV” reserves the right to modify the terms and conditions of this Agreement at any time, such modifications being effective immediately:
• For the publication in www.puntamonterrey.com of the modified Agreement or
• By notifying the User about said modifications. The User agrees to review this Agreement periodically in order to be aware of such modifications. Notwithstanding the foregoing, each occasion that the User accesses www.puntamonterrey.com will be considered as absolute acceptance of the modifications of the Agreement.
Occasionally, “PUNTA MONTERREY RESORT SA DE CV” may add the terms and conditions of this Agreement with additional provisions related to specific areas or new services that are provided in or through www.puntamonterrey.com (“Additional Terms”), which will be published in the specific areas or in new services of www.puntamonterrey.com for your reading and acceptance. The User acknowledges and accepts that said Additional Terms form an integral part of this Agreement for all legal purposes that may arise.
CESSION OF RIGHTS
“PUNTA MONTERREY RESORT SA DE CV” may, at any time and when it deems it appropriate, assign all or part of its rights and obligations derived from this Agreement. By virtue of said assignment, “PUNTA MONTERREY RESORT SA DE CV” will be released from any obligation in favor of the User established in this agreement.
The User agrees to indemnify “PUNTA MONTERREY RESORT SA DE CV”, its Affiliates, Suppliers, Sellers and Advisors from any action, demand or claim (including legal fees and legal costs) derived from any breach by the User to this Agreement.
NO WAIVER OF RIGHTS
The inactivity on the part of “PUNTA MONTERREY RESORT SA DE CV”, its Affiliates or Suppliers to exercise any right or action derived from this Agreement, shall at no time be interpreted as a waiver of said rights or actions.
APPLICABLE LEGISLATION AND JURISDICTION
In the event that a dispute arises that arises from this contract or is related to it, the parties are obliged to try to reach an amicable settlement of that dispute through mediation; This will take place in accordance with the Mediation Regulations of the National Chamber of Commerce of the City of Tepic, in force at the time the mediation begins. If not, the parties may go to the Courts of the City of Tepic, Nayarit, waiving any other jurisdiction that may correspond to them, leaving this Agreement to be interpreted in accordance with the laws of the Mexican Republic.
In accordance with the provisions of the federal law on personal data in possession of individuals published in the official gazette of the federation, as well as in its regulations and corresponding guidelines, we extend and inform you for all legal purposes that may arise following:
INFORMATION THAT IS COLLECTED
Our website may collect personal information such as: Name, telephone number and contact information such as your email address and nationality. Likewise, when necessary, specific information may be required to reserve a private event, withdrawal or data for billing and bank details or references.
USE OF INFORMATION COLLECTED
Our website uses the information in order to provide the best possible service, and to make your stay with us an unforgettable and pleasant experience.
Punta Monterrey Resort SA de CV is highly committed to fulfill the commitment to keep your information safe. We use the most advanced systems and constantly update them to ensure that there is no unauthorized acces.
A cookie refers to a file that is sent in order to request permission to be stored on your computer, by accepting said file it is created and the cookie then serves to have information regarding web traffic, and also facilitates future visits to a web recurrent. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its web.
LINKS TO THIRD PARTIES
This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.
CONTROL OF YOUR PERSONAL INFORMATION